Refund and Returns Policy

At Somchi Electronics & Electrical Co. Ltd, customer satisfaction is our top priority. We strive to ensure that our customers are happy with every purchase. However, if you are not entirely satisfied with your purchase, our Return and Refund Policy provides a straightforward process for returns and refunds.

Returns

You may return products purchased from us within 7 days of receiving your order if they meet the following conditions:

• The product must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and documentation must be intact and included.
• Proof of purchase (receipt or invoice) is required for all returns.

Non-returnable Items

Certain items are not eligible for returns, including:

• Perishable goods such as batteries.
• Custom-made or special order items.
• Products that have been tampered with or altered from their original condition.

Return Process

1. Initiate a Return: Contact our customer service team via phone or email within the return window to request a return.
2. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions.
3. Approval or Rejection: If the product passes inspection, we will notify you of the approval of your refund. If the item does not meet the return criteria, the return will be rejected, and the product will be sent back to you.

Refunds

Once your return is approved, we will process your refund. Refunds will be issued using the original method of payment, and you will receive the credit within 7-10 business days, depending on your bank or card issuer.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us immediately after receiving your order.

Shipping Costs

• Return Shipping: You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (such as receiving a defective or incorrect product).
• Non-refundable Shipping: The original shipping costs are non-refundable.

Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team. We are here to help!

Phone: +234 814 073 8916
Email: sales@somchi.com
Address: Plot 10 Akiogun Street, Opposite Maroko Police Station, Lekki Oniru, Lagos.

We appreciate your business and are committed to making your shopping experience with Somchi Electronics & Electrical Co. Ltd as smooth and hassle-free as possible.